1. These rules and regulations, hereinafter referred to as the "Regulations", define the general conditions for the sale of goods in the LAAS Online Shop, hereinafter referred to as the "Store", located on the Internet platform www.laas-furniture.eu offered for sale by:

LAAS S.C. Leszek Chęciński Andrzej Ryniak with its registered office in Krakow, 30-805 Krakow, NIP 679-314-83-66, REGON 366739405, email address: info@laas-furniture.eu, referred to as the „Seller”. The person who intends to purchase goods in the Store, hereinafter referred to as “Buyer”.

Other relevant definitions of the Store Policy:

Products/Goods - movable items (free from any physical or legal faults) which is a subject of Contract of Sale between Seller and Buyer.

Contract of Sale/Sales Contract - legal agreement of sale of products between the Seller and the Buyer as defined in the Civil Code and Consumer Protection Act.

The Seller undertakes to perform the order and sell the Product to the Buyer. The Buyer undertakes to pay the agreed price.

Order – statement of will of the Buyer to enter into a Contract of Sale. The Order can be placed by sending the form via our internet platform.

2. The Buyer must be of legal age or legal person or organizational unit without legal personality. The Buyer must be a person at least 18 years old.

3. The Store can only be used by those who have read and accepted the Regulations (for more information - §4 of the Regulations).


1.  Please be informed, personal data of the Buyers are subject to processing only for the purposes of the Order execution and are protected as determined by the applicable law. We obtain personal data of the Buyer as a result of their voluntary disclosure by the Buyer on the Internet platform www.laas-furniture.eu

        2. The administrator of personal data of Buyers processed in is the Seller.

        3. Personal data shall not be made available to other entities for marketing purposes.

        4. Please be informed, the Buyer is entitled to insight into content of his/her data and its updating. Entrusted us with personal data are stored and secured in the Seller’s database in accordance with applicable law including the GDPR.The Buyer’s personal data may be deleted from the internet platform www.laas-furniture.eu at any time. For this purpose, please send us an email with such request.

        5. The detailed guidelines concerning the GDPR (General Data Protection Regulation), which comes into force on 25 May 2018, are set out in Privacy Policy and GDPR tab. You may persue the contents of these guidelines here.

        § 3 GOODS AND PRICES

        1. Any information relating to the Products offered by the Store through www.laas-furniture.eu does not constitute an offer in the meaning of the Civil Code (They are solely a presentation of products offered by our Store).

        2. If a specific product is purchased, the Buyer will receive information about the offered goods, including its name, physical features, specification of the manufacturer and other data if required by law.

        3. All prices quoted in the online store are prices provided in euro (EUR) and do include VAT. 

        § 4 SALE OF GOODS

        1. In order to buy a product offered by the Store, the Buyer shall send the purchase form via website. Sending the purchase form by the Buyer is tantamount to acceptance of the terms of sale, including the provisions of these Regulations.

        2. In the event of providing false, incomplete or incorrect data - we will try to contact the Buyer in order to supplement or correct it. If the contact is not possible, the Seller will withdraw from the Sales Contract.

        3. The Seller reserves the right to withdraw from the Sales Contract in case of unavailability of a product. The money paid by the Buyer will be immediately returned to the bank account indicated by the Buyer.

        4. The Buyer is obliged to make a payment within 7 business days. Unpaid orders over seven business days will be canceled by the Seller.

        5. The Buyer can correct his/her order to the moment of receiving the purchase order confirmation from the Seller. The Buyer may also withdraw his Order before it is confirmed by the Seller and accepted for execution. In the case of a paid Order, the Store shall return the money paid immediately, no later than within 14 days, subject to § 6 point 9 concerning personalized products.

        6. Upon Seller’s confirmation of the acceptance of the order for execution (in the electronic form), a Sales Contract between the Seller and the Buyer is considered concluded.

        7. If the Product is in stock, it will be immediately sent to the buyer as soon as money is accounted on our bank accounts. If the Product is not available, the Seller, after obtaining the Order from the Buyer, begins the production process. The production process may take a few weeks. The exact waiting time is given individually for each product. Information on the stock and delivery date is available in the product description. The Buyer will be informed about the completion of the Order and shipping the Product via e-mail.

        8. The goods ordered are delivered via Poczta Polska and courier companies. The shipping cost depends on order dimensions and weight of the product and the target country. The shipping cost for your product will be calculated and given during the ordering process.

        9. A purchase confirmation is attached to each completed order. If the purchase confirmation is missing please inform us, so that we can resend. After receiving a delivery, the Buyer shall carefully check the package and the goods and immediately inform us about possible defects. After the goods have been delivered to you, please provide us with your feedback regarding the transaction on our website, facebook profile or google places.

        10. In the course of transaction, you can communicate with the Store. At the same time, we declare that we will inform you about all significant stages of the transaction (order execution, payment booking and shipping goods).


        1. The following forms of payment are available:

        a) bank transfer (prepayment),

        b) PayPal system,

        2. Proof of purchase is attached to each order

        § 6 RETURN OF GOODS

        1. The Buyer (a natural person who performs a legal act that is not directly connected with their business or professional activity), who concluded a contract outside the company office or at a distance has the right to rescind the Sales Contract without stating the reason in accordance with the applicable regulations within 14 calendar days from the date of purchase and must support this fact with a written statement.

        2. Should the distance contract be withdrawn from, then the contract shall be deemed not concluded.

        3. In order to exercise the right of withdrawal the Buyer shall sent the withdrawal statement by certified mail, in electronic form or enclosed it to the package with the returned goods. In the case of using postal mail, 14 day period is calculated from the postmark date.

        4. For this purpose the customer may use the standard withdrawal form attached, but this is not compulsory.

        5. The returned goods shall not have signs of use. Each element has to be complete and whenever possible have its original packaging.

        6. The product returned by the Buyer should be packed in an appropriate manner that prevents any damages to the package during transport.

        7. Return of goods to the Seller shall take place without undue delay, not later than within 14 days from the moment of withdrawal from the sales contract (ie. from the date of sending the withdrawal statement).

        8. The Seller shall, as soon as possible and by no later than 14 days from the receipt of the Buyer’s statement of contract withdrawal, reimburse the Buyer with all payments made by the Buyer, including with the cost of delivery of products (if paid). Any costs of goods returning are borne by the Buyer. NO COLLECT SHIPMENTS WILL BE ACCEPTED.

        9. The Seller may suspend the reimbursement of payments received from the Buyer until the product is returned or until the proof of sending back the product has been delivered by the Buyer – whichever occurs first.

        10. In accordance with the applicable provisions of law [the Act on consumer rights - Dz.U.2014.827 with amendments], the above right to withdraw from the contract does not apply to individualized Products (eg: placing names / characters at the Buyer's request on the Product, non-standard finish).


        1. When the Buyer purchases a product and finds out that it has a defect, in accordance with the Act of 27 July 2002 on Specific Terms and Conditions of Consumer Sale and amendments to the Civil Code. (Journal of Laws No. 141, item 1176, as amended), the Buyer has right to demand bringing Buyer goods into conformity with the contract of sale for free repair or replacement with a new one, unless the repair or replacement are impossible or require excessive costs.

        2. The Seller shall be liable for any lack of the product conformity with the contract of sale only in the event of its discovery within 24 months from the date of purchase (visible on the proof of purchase). The Seller must be informed of the lack of conformity, within two months from the date in which it was discovered.

        3. When defects of the product purchased in the Store have been identified, the Buyer is obliged to notify this to the Seller by sending an email at: info@laas-furniture.eu or filling and sending the contact form available in the “Contact” section of the website. The Buyer shall provide detailed information concerning the subject of the complaint; attach the photographic documentation of the defective product and demand of the method in which the product is to be made compliant with the sales. To facilitate complaints proceedings, please provide us with a scan or photo of the proof of product’s purchase or provide us with the other document, which will help you to prove the purchase (the date and place).

        4. The Buyer individual computer settings (color, proportions, etc.) cannot be the basis for the complaint of the product in the Store.

        5. The Buyer who exercising his/her rights in connection with warranty is obliged to send the defective product to the Seller’s at his/her own cost .

        After receiving the defective product and if the complaint is justified, costs related to sending back the defective product shall be returned to the Buyer immediately.

        6. The Seller shall respond to the Buyer’s complaint within 14 calendar days. The Seller shall notify the Buyer whether the complaint has been accepted or rejected via e-mail. No response to the demand within the above mentioned period means recognizing them as justified. If the complaint is justified, the Seller shall exchange the faulty product for a new one; if that is not possible (e.g. the product is out of stock), the Seller shall return the money to the Seller in the amount equal to product’s value, or offer the Buyer other products available in the Store.

        7. When the execution of Buyer's demand involves the delivery of a new or repaired product, all delivery costs shall be borne by the Seller.


        1. For matters not governed by this Regulations, the provisions of the Civil Code, the Act of 27 July 2002 on Specific Terms and Conditions of Consumer Sale and amendments to the Civil Code, and the Act of 2 March, 2000 on Protection of Certain Consumer Rights and the Liability for Damage caused by a Dangerous Product (Journal of Laws of 2012, item. 1225) shall apply.

        2. The Seller reserves the right to introduce changes in these Regulations for important reasons, e.g. change in law (in particular tax law), changing relations with suppliers or manufacturers, technological changes. The Seller shall inform the Buyer about any change to the Regulations at least 7 days in advance. The change will be binding only for orders placed after the effective date of the new version of the Regulations.

        3. For the out-of-court claim settlement of consumer disputes, the European Union has launched an internet platform ("platformODR"): https://ec.europa.eu/consumers/odr



        I, the undersigned________________________________ [name of the Buyer] hereby give notice that I cancel my contract of sale of the following Goods:

        __________________________________________________________________________________________________________________________________________Additional information:

        • Ordered on [*]/received on [*],

        • Bank account number

        Date and signature of the Buyer (only if this form is notified on paper),

        *Complete and return this form only if you wish to withdraw from the Sales contract


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